Important contacts

for CSOB Premium clients

You can always find our contact details in the ČSOB Smart app under Menu – Contacts.

Contact Contents
Premium Line
Working days 8:00-20:00
Everything about your products and services 		Tel. number +420 499 900 900
E-mail premium@csob.cz
Emergency security hotline
24/7
Blocking payment cards – loss, theft, misuse
Reporting online fraud 		Tel. number +420 495 800 111
Premium Concierge
24/7
Your phone assistant for non-banking services 		Tel. number +420 226 226 000
E-mail premium@csob-concierge.cz
ČSOB Pojišťovna
assistance Line
24/7		 Tel. number +420 466 100 777
E-mail asistence@csobpoj.cz
ČSOB Pojišťovna
insured events reporting
Working days 8:00-18:00 		Tel. number +420 466 100 777
E-mail info@csobpoj.cz
Online claims and insured events – ČSOB Pojišťovna

Insurance policy numbers

Insurance with your Premium Account

Insurance policy no. 8060568912

  • Internet risk insurance
  • Liability insurance
  • Legal Protection Insurance
  • Rento insurance

Card Travel Insurance

Insurance Policy No.: 7110002700

Insurance against loss or theft of payment cards

Insurance Policy No.: 8060568816

Insurance of purchase protection and extended warranty with credit cards

Insurance Policy No.: 8038868712